Privacy policy

Last updated: June 2026

This Privacy Policy explains what information we collect when you visit or make a purchase from Castivra, how we use it, and what choices you have.

If you have any questions, please contact us at support@castivra.com.

1. Information We Collect

Information You Provide Directly

When you place an order or contact us, we may collect:

  • Name
  • Email address
  • Shipping address
  • Phone number (if provided)
  • Order details (products purchased and order history)

We do not store or process payment information directly. All payment data is securely handled by PayPal. We do not have access to your card number, bank details, or PayPal login credentials.

Information Collected Automatically

When you browse our website, we may collect:

  • IP address (used for general location, not precise tracking)
  • Browser type and device information
  • Pages viewed and time spent on the site
  • Referral source (how you arrived at our website)

This information is collected using cookies and analytics tools such as Google Analytics and built-in website analytics systems.

Information We Do Not Collect

We do not collect:

  • Government ID numbers
  • Health or medical information
  • Bank account or payment card details

2. How We Use Your Information

We use your information only to operate our business and provide services, including:

  • Processing and fulfilling orders
  • Sending order confirmations and shipping updates
  • Responding to customer support inquiries
  • Preventing fraud or unauthorized transactions
  • Improving website performance and user experience

We do not sell your personal information. We do not use your data for third-party advertising profiles.

3. How We Share Your Information

We only share your data with essential service providers, including:

  • PayPal – payment processing
  • Website hosting and order management platform
  • USPS / UPS – shipping and delivery services

These providers are only permitted to use your data to perform their services. We do not sell, rent, or trade your personal information under any circumstances.

4. Data Retention

We retain information only as long as necessary:

  • Order records: up to 7 years (tax and legal requirements)
  • Customer support messages: retained for service history
  • Analytics data: typically 14–26 months

You may request deletion of your personal data at any time, subject to legal obligations.

5. Your Privacy Rights

You have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data (where legally permitted)

California Residents

If you are a California resident, you may also have additional rights under applicable privacy laws, including:

  • Knowing what personal data we collect
  • Knowing how and why we use it
  • Knowing which third parties receive it

To submit a privacy request, email support@castivra.com. We respond within 30 days.

6. Cookies and Tracking

We use cookies to:

  • Enable core website functions (cart, checkout, etc.)
  • Analyze traffic and performance
  • Improve user experience

You may disable cookies in your browser settings, but some features (such as checkout) may not function properly.

We do not use cookies for cross-site advertising tracking.

7. How We Protect Your Information

We take reasonable security measures, including:

  • SSL encryption (HTTPS) across the website
  • Restricted access to customer data
  • Secure third-party payment and hosting platforms

While no system is completely secure, we work to protect your information using industry-standard safeguards.

8. Children’s Privacy

Our website is intended for users aged 18 and older.

We do not knowingly collect personal information from children under 13. If we become aware that such data has been provided, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

When updates occur:

  • The “Last updated” date will be revised
  • Continued use of the website means you accept the updated policy

If changes are significant, we may notify users directly where appropriate.

10. Contact Us

Company: REAL READ TRUESTEP
Address: 3506 BLOCK AVE, E CHICAGO, IN 46312
Email: support@castivra.com
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (U.S. Central Time)

We respond to all requests within one business day. Messages sent on weekends or holidays will be answered the next business day.