Contact
If you have a question about an order, a product, or a return, email us directly. Every message goes to a real inbox and is handled by a real person. We are a small team, and we read every message carefully.
What We Can Help With
We’re here to support you before and after your purchase:
- Choosing the right fan for your setup (desk, car, travel, workshop, etc.)
- Questions about product details such as noise level, airflow, battery life, or USB compatibility
- Order status and shipping tracking
- Returns, refunds, or damaged items
- Any other questions before you decide or after you receive your order
If you’re not sure which product fits your needs, just tell us how and where you plan to use it. We’ll help you choose the most suitable option.
Contact Information
Company: REAL READ TRUESTEP
Address: 3506 BLOCK AVE, E CHICAGO, IN 46312
Email: support@castivra.com
Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (U.S. Central Time)
We aim to respond within one business day. Messages sent on weekends or U.S. holidays will be answered on the next business day.
Response Policy
We do not rely on automated replies. When you hear back from us, it is a real person reviewing your message and responding based on your question.
We respond to every inquiry we receive. During high-volume periods such as holidays, replies may take slightly longer, but all messages are answered in order.
If you do not receive a response within two business days, please check your spam or junk folder. In rare cases, emails may be filtered by mistake—feel free to resend your message if needed.